All Systems Operational

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  • Mobile Applications
    • Android neoApp
    • iOS Neo App
    • Android SmartStat App
    • iOS SmartStat App
  • 3rd Party Integration
    • IFTTT Integration
    • Alexa Integration
    • Google Home Integration
Previous Incidents

[Resolved] Google Home Voice control service is impacted

This incident lasted 6 hours and 37 minutes.
  • Google Home Integration
Fri, 6 Dec 2019
16:02:26 GMT

We are experiencing an issue where voice control via Google assistant is not working as expected.
We are investigating this.

22:40:26 GMT

We've now resolved the incident. Thanks for your patience.

[Resolved] We are aware of a connectivity issue affecting some users.

This incident lasted 3 hours and 16 minutes.
  • Alexa Integration
Fri, 6 Dec 2019
09:59:37 GMT

We are currently investigating an issue affecting users linking their system to Alexa Smart Home skill.
We are working to get this operational asap.

13:16:27 GMT

We've now resolved the incident. Thanks for your patience.

[Complete] Planned System Maintenance

This was a planned incident, it took 3 hours and 7 seconds.
  • Google Home Integration
  • iOS Neo App
  • Alexa Integration
  • 3rd Party Integration
  • Android neoApp
  • Android SmartStat App
  • iOS SmartStat App
  • IFTTT Integration
  • Mobile Applications
Tue, 3 Dec 2019
20:18:10 GMT
Overview

We are have a planned system upgrade.

Whilst we expect no system outage, users may experience a slow down in response during this maintenance window.

  • Scheduled for Wed, 4 Dec 2019 23:00 GMT
  • Expected to take 3 hours
Wed, 4 Dec 2019
10:41:56 GMT

Please note we have rescheduled our maintenance window from Sunday 8th December to the 4th December at 23.00

23:00:00 GMT

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Thu, 5 Dec 2019
02:00:07 GMT

The maintenance is now complete. Thanks for your patience.

[Resolved] We are aware of a connectivity issue affecting some users.

This incident lasted 33 minutes.
  • Android SmartStat App
  • Android neoApp
  • Mobile Applications
  • iOS Neo App
  • iOS SmartStat App
Wed, 4 Dec 2019
10:46:57 GMT

We are currently experiencing a system issue that is affecting some users connecting to their system.
Our team is investigating and we will post updates here.

11:20:27 GMT

We've now resolved the incident. Thanks for your patience.

[Resolved] We are aware of a connectivity issue affecting some users.

This incident lasted 20 minutes.
  • IFTTT Integration
  • Mobile Applications
  • Android neoApp
  • Google Home Integration
  • iOS Neo App
  • 3rd Party Integration
  • Android SmartStat App
  • Alexa Integration
  • iOS SmartStat App
Tue, 3 Dec 2019
10:59:35 GMT

We are currently experiencing a system issue that is affecting some users connecting to their system.
Our team is investigating and we will post updates here.

11:20:21 GMT

We've now resolved the incident. Thanks for your patience.

[Resolved] We are aware of a connectivity issue affecting some users.

This incident lasted 1 hour and 31 minutes.
  • iOS SmartStat App
  • Mobile Applications
  • 3rd Party Integration
  • IFTTT Integration
  • Alexa Integration
  • Google Home Integration
  • Android neoApp
  • iOS Neo App
  • Android SmartStat App
Mon, 2 Dec 2019
14:50:30 GMT

We are currently experiencing a system issue that is affecting some users connecting to their system.
Our team is investigating and we will post updates here.

16:21:46 GMT

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.