Notice #89682
Investigating

ALEXA - We are aware of a connectivity issue affecting some users.

Began:

We are currently experiencing an Alexa system issue that is affecting some users connecting to their system.
Our team is investigating and we will post updates here.

  • Mobile Applications
    • Android neoApp
    • iOS Neo App
    • Android SmartStat App
    • iOS SmartStat App
  • 3rd Party Integration
    • IFTTT Integration
    • Alexa Integration
    • Google Home Integration
Upcoming Maintenance

[Scheduled] Planned System Maintenance

  • Mobile Applications
  • 3rd Party Integration
  • IFTTT Integration
  • Alexa Integration
  • Google Home Integration
  • Android neoApp
  • iOS Neo App
  • Android SmartStat App
  • iOS SmartStat App

We are have a planned system upgrade.

Whilst we expect no system outage, users may experience a slow down in response during this maintenance window.


Previous Incidents

[Complete] Planned System Maintenance

Began: Ended: Duration:
  • iOS Neo App
  • Mobile Applications
  • Alexa Integration
  • Android neoApp
  • Google Home Integration
  • 3rd Party Integration
  • Android SmartStat App
  • iOS SmartStat App
  • IFTTT Integration

We are have a planned system upgrade.

Whilst we expect no system outage, users may experience a slow down in response during this maintenance window.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.