All Systems Operational

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  • Mobile Applications
    • Android neoApp
    • iOS Neo App
    • Android SmartStat App
    • iOS SmartStat App
  • 3rd Party Integration
    • IFTTT Integration
    • Alexa Integration
    • Google Home Integration
Previous Incidents

[Resolved] Heatmiser Alexa connection issue under investigation

This incident lasted 42 minutes.
  • Alexa Integration
Fri, 14 Jun 2019
14:47:12 BST

We are currently experiencing a connection issue with our Alexa integration.

Our team is investigating and we will post updates here.

15:30:07 BST

We've now resolved the incident. Thanks for your patience.

[Complete] Planned System Maintenance

This was a planned incident, it took 45 minutes.
  • Google Home Integration
  • 3rd Party Integration
  • Android neoApp
  • Mobile Applications
  • iOS Neo App
  • IFTTT Integration
  • Alexa Integration
  • Android SmartStat App
  • iOS SmartStat App
Thu, 13 Jun 2019
10:53:38 BST
Overview

We are have a planned system upgrade.

Whilst we expect no system outage, users may experience a slow down in response during this maintenance window.

  • Scheduled for Sun, 16 Jun 2019 23:30 BST
  • Expected to take 45 minutes
Sun, 16 Jun 2019
23:30:01 BST

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Mon, 17 Jun 2019
00:15:02 BST

The maintenance is now complete. Thanks for your patience.

[Complete] Planned System Maintenance

This was a planned incident, it took 30 minutes.
  • iOS Neo App
  • Mobile Applications
  • Alexa Integration
  • Android neoApp
  • Google Home Integration
  • 3rd Party Integration
  • Android SmartStat App
  • iOS SmartStat App
  • IFTTT Integration
Tue, 11 Jun 2019
12:23:28 BST
Overview

We are have a planned system upgrade between 23.00 - 23.30 on Sunday 16th June.

During this upgrade, you may notice your neoHub reboot. This is normal behaviour.

Should you experience any issues after our upgrade window, please contact our support team on 01254 669090 or by emailing support@heatmiser.com

  • Scheduled for Tue, 11 Jun 2019 23:00 BST
  • Expected to take 30 minutes
23:00:02 BST

The scheduled maintenance is now underway. We'll keep you updated on our progress.

23:30:02 BST

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.