Our system outage has been rectified.
Your neoHub should have automatically reconnected.
If you are still experiencing issues please get in touch with our support team support@heatmiser.com 01254 669090 for more assistance.
We apologise for the inconvenience.
During this outage, your neoHub will be marked offline but you will be able to control your heating locally via the thermostat keypad. Hubs will reconnect once the issue is fixed.
We are working to bring your service back online as soon as possible.
We are currently experiencing a system issue that is affecting some users connecting to their system. Our team is investigating and we will post updates here.
We’ll find your subscription and send you a link to login to manage your preferences.
We’ve found your existing subscription and have emailed you a secure link to manage your preferences.
We’ll use your email to save your preferences so you can update them later.
Subscribe to other services using the bell icon on the subscribe button on the status page.
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We’ll no longer send you any status updates about Heatmiser Cloud Systems Status.