We have a system outage that we are working to correct


Our system outage has been rectified.

Your neoHub should have automatically reconnected.

If you are still experiencing issues please get in touch with our support team support@heatmiser.com 01254 669090 for more assistance.

We apologise for the inconvenience.

During this outage, your neoHub will be marked offline but you will be able to control your heating locally via the thermostat keypad. Hubs will reconnect once the issue is fixed.

We are working to bring your service back online as soon as possible.


We are currently experiencing a system issue that is affecting some users connecting to their system. Our team is investigating and we will post updates here.

Began at:

Affected components
  • 3rd Party Integration
    • IFTTT Integration
    • Alexa Integration
    • Google Home Integration