Planned server upgrade

Thursday, 3 July 3 hours
Complete
Complete

The maintenance is now complete earlier than planned. Thanks for your patience.

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Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Scheduled

During the hours of midnight on Thursday July 3rd until 03:00am on Thursday July 3rd we are planning a series of servers updates which will mean for this period that application connectivity to our neo systems will be offline.

This is expected during this time and is to aid us in ensuring we maintain a robust connected system for you our customers.

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Began at:

Affected components
  • Device Connectivity
  • Enhanced History Database
  • 3rd Party Integration
    • IFTTT Integration
    • Alexa Integration
    • Google Home Integration