False Alarm

Root cause found, a slowly running server caused a connection speed increase with knock on effects to resultant connections. Issue is resolved by swapping out the server and additional investigation will continue to identify future mitigation factors.

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Investigating

We are currently investigating an issue causing some customers to have problems logging in / communicating with their systems.

We shall update with further status on the progress of this investigation.

Kind regards

Heatmiser support

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Began at:

Affected components
  • Device Connectivity
  • Enhanced History Database
  • 3rd Party Integration
    • IFTTT Integration
    • Alexa Integration
    • Google Home Integration